Tuesday, May 24, 2011


I bought Himself a new wedding band for our 25th Wedding Anniversary.

I talked extensively with the sales person about the best ring to purchase.

I told him how Himself is very rough with his hands, that he's always pounding on things (drummer) and he fidgets with his hands and ring quite a bit.

The sales person told me that Tungsten is the ring for him. He said it was the most scratch resistant of all the metals. He told me that stainless would discolor.

What he did NOT tell me, however, was that if it were dropped on a terrazzo floor, it would do this:

90 Days to the DAY of the purchase, we took it back to the jewelry store. My original sales person wasn't there so we we talked to someone else. I can't fully convey the ridiculousness of our conversation. She tried to convince me that ANYTHING dropped on a floor would break. She actually said, "If I were to drop my glasses or my phone on the floor, I know they would break." She even told me that she had a customer hit his with a hammer and complain when it broke.

I couldn't believe what I was hearing.

Evidently, this ring is made of Tungsten CARBIDE. This makes it like ceramic, not steel. Tungsten Carbide will, indeed, shatter if dropped on a hard surface.

Had I known this, and knowing his habits, I would have walked away from this ring immediately.

New sales person told us we would have to pay $20 to ship the broken ring to the manufacture so they could send us a new one. I told her SHE could pay the $20 and give us a new ring. She said I was outside my 90 day exchange limit. I told her it was 90 days to the DAY and had the receipt to prove it. She told us she couldn't pay $20 for every person who came in with a broken ring. I shut up at this point, but Himself told her this was unacceptable.

She gave us a new ring.

I will be shopping for another ring, one made out of REAL metal and that will last for another 25 years.



Anonymous said...

Goodness! I'm glad you didn't back down :-).


Phyllis@Aimless Conversation said...

Ridiculous! That's Customer NO-service.

Congrats on such a significant milestone. Twenty-five years is something special. =)


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